At LIYA FLYING YAK HOLIDAYS, we are committed to providing exceptional travel experiences and customer satisfaction. Our refund policy is designed to be clear and fair, ensuring that our valued customers understand their options in the event of changes to their travel plans.

1. General Refund Guidelines:

• Eligibility: Refunds are available for bookings made directly through LIYA FLYING YAK HOLIDAYS. Third-party bookings or services not provided by LIYA FLYING YAK HOLIDAYS are subject to the terms and conditions of the respective third-party provider.
• Processing Time: Refund requests typically take 7-10 business days to process once received. Please allow additional time for your bank or credit card provider to reflect the refund in your account.

2. Cancellation by the Customer:

• More than 30 Days Before Departure: A full refund, minus any non-refundable fees or charges (e.g., administrative fees, booking fees, etc.), will be provided.
• 15-30 Days Before Departure: A 50% refund of the total booking amount will be issued, minus any non-refundable fees or charges.
• Less than 15 Days Before Departure: No refund will be provided for cancellations made within 15 days of the departure date. However, we will do our best to assist in rescheduling your trip or finding alternative solutions.

3. Cancellation by LIYA FLYING YAK HOLIDAYS:

• For Operational Reasons: If LIYA FLYING YAK HOLIDAYS cancels your trip due to operational reasons or circumstances beyond our control (e.g., natural disasters, political unrest, etc.), a full refund will be provided. Alternatively, we may offer a similar or upgraded trip at no additional cost.
• For Service Issues: If there is a significant issue with the services provided that cannot be resolved during your trip, you may be eligible for a partial refund or compensation. This will be assessed on a case-by-case basis.

4. Changes to Booking:

• Requesting Changes: If you need to make changes to your booking, please contact us as soon as possible. Depending on the nature of the change, additional fees or charges may apply.
• Changes Due to External Factors: In cases where changes are necessitated by factors beyond our control, we will work with you to find suitable alternatives or adjust your booking as reasonably possible.

5. Refunds for Special Circumstances:

• Medical Emergencies: If you need to cancel or change your trip due to a medical emergency, please provide appropriate documentation (e.g., a doctor’s note) to be considered for a refund or rescheduling.
• Travel Insurance: We recommend purchasing travel insurance to cover unforeseen events that may impact your travel plans. Refunds or compensation may also be available through your travel insurance provider.

6. How to Request a Refund:

• Contact Us: To initiate a refund request, please contact our customer service team via liyaflyingyakholidays@gmail.com / +91 9900095719 with your booking reference number and details of your request.
• Documentation: Provide any necessary documentation or information to support your refund request, including reasons for cancellation or changes and proof of payment.

7. Contact Information:

• Customer Service: For assistance or questions about our refund policy, please reach out to our customer service team at liyaflyingyakholidays@gmail.com

Thank you for choosing LIYA FLYING YAK HOLIDAYS. We value your business and look forward to helping you plan your next adventure!